Improving Customer Service with a new Customer Lounge

Staying true to its corporate campaign on product and service quality, DMCI Homes has improved yet another facility for its clients. The Customer Lounge located at DMCI Homes Head Office, Brgy. Bangkal, Makati City is now ready to serve customer concerns with a bigger space, new facilities and improved systems.

With an expanded space, and an increased number of seats, the new Customer Lounge can hold a bigger number of clients in a more comfortable venue. Long queues will also be lessened as new windows for transactions were added, while customers wait within a well-lit, air-conditioned lounge area, complete with TV monitors for entertainment.

Customer Service Assistant Manager Ma. Isabel Ybañez shares the reason behind this upgrade saying, “We renovated with the idea of really making the clients comfortable.” Customer satisfaction is clearly one of the company’s shared goals.

DMCI Homes is continuously innovating to provide improvements on after-sales service. A new Customer Relationship Management (CRM) System is also being developed to make on-the-counter transactions much faster – a real testament to keeping with the company’s values.

The newly-renovated Customer Lounge was opened and blessed by Fr. Edison Escario on March 6, 2015.